How Are Malaysia’s 5 Largest Banks Responding to Fintech in 2019

Banks are ceaselessly punching baggage when one thinks of industries that aren’t innovating fast sufficient. When the time period fintech entered our public awareness many would ceaselessly say that fintechs will consume the financial institution’s lunch and a few even daring sufficient to make predictions like banks ceasing to exist in 2025.

However are those truthful statements? Are banks complacent or are they actively attempting to fend off possible disruptors by way of stepping up the virtual recreation? Or are banks in point of fact now not doing sufficient particularly with digital banks at the horizon in Malaysia?

In step with closing yr’s custom we talk to the highest 5 banks in Malaysia to get a way of ways they’re running in these days’s new truth.

Hong Leong Financial institution

Domenic Fuda

Domenic Fuda

When talking to Domenic Fuda, Crew MD and CEO of Hong Leong Financial institution about virtual and fintech tasks that the financial institution is operating on, he’s fast to reply that Hong Leong doesn’t have a look at its virtual and fintech initiative as a periodical free up; that they in truth have a look at virtual innovation as business-as-usual and this permeates into human useful resource and skill.

In doing so, he shared that the financial institution has been establishing exterior and inside hackathons to uncover new skills and fintech concepts that may be advanced into viable merchandise and choices for the marketplace.

Screening for skills has additionally been computerized the use of a their chabot HALI with a lot of the screening and pre-interview engagements achieved by the use of the chatbot.

In a earlier interview with Hong Leong’s Head of Human Sources, Fiona Fong shared with us that the chatbot used to be in a position to succesfully reply to 20,000 enquiries from workers inside the first two weeks of its release, saving time that might had been another way spent by way of their HR staff to reply manully by the use of e mail.

In his view, the hot button is to in the long run be in a position to do away with present ache issues in handing over banking services and products to people and SMEs. Supply of such services and products he feels are most probably to happen a lot more successfully with out the will for bodily interplay.

He additional added on the core of it their virtual innovation is information by way of 4 pillars — Draw in – leveraging virtual platforms to draw in consumers, Achieve – create a unbroken onboarding adventure, Transact – permitting consumers to transact anytime, anyplace right away and digitally.

Once we requested him for this ideas at the upcoming digital banking license by way of Financial institution Negara Malaysia, he sees it as a thrilling construction to carry bar on innvation and that those new breed of banks will additional boost up incumbent banks to expand their very own virtual providing. Domenic feels that since virtual innovation has turn out to be “enterprise as standard for then” the coming of digital banks is extra of alternative for the financial institution to support at the buyer adventure quite than a danger

Primary Projects in 2019:


So as to perceive RHB’s fintech tasks, we reached out its Appearing Leader Virtual Officer, Jambugesvarar Marimuthu.

He’s of the opinion that whilst the monetary trade is going through unparalleled disruption with fintech main the fee, there’s a necessity for them to be extra leading edge to have an edge over their competition.

Jambu stated he’s seeing a sizeable selection of fintech replicating what has been applied in different markets or just providing cheaper price for services and products already equipped by way of banks. He does now not assume that this offers consumers with value-added choices

Having stated that, he shared that RHB has at all times been open to taking part with fintech. He additional printed that RHB is lately in dialogue with a number of fintechs for brand spanking new product choices and partnerships — he didn’t divulge additional main points at the partnership

He did, alternatively, divulge to us that in the approaching yr RHB will likely be considering bettering their cell banking and web banking channel, introducing options like expense control and purpose primarily based financial savings, serving to house owners and enterprise homeowners set up their end-to-end adventure via their virtual choices.

So far as tendencies cross, Jambu predicts that massive knowledge investments will cross up, API banking will achieve extra traction, cloud services and products will very much lend a hand the trade support the standard of virtual services and products and DevOps will likely be one of the important thing to monetary services and products to expedite roll out of latest virtual merchandise.

Primary Projects in 2019


Michael Fong Group Chief Strategy Officer Maybank FintechMichael Foong, Maybank’s Crew Leader Technique Officer and Global CEO stated that in these days’s digitalised atmosphere it will be important that banks and fintech avid gamers proceed to to find techniques to collaborate and champion sustainable enlargement.

He stressed out that the trade will have to pay explicit center of attention in serving the underbanked neighborhood by way of offering simplicity in banking, accessibility to banking comparable services and products and most significantly a devoted courting with the patrons. 

In admire to Malaysia’s upcoming digital banking framework, Michael stated that Maybank is open in opposition to that new construction. He additional added that since they’re in a position to give you the complete suite of economic services and products according to an present license, it does now not make sense for the financial institution to pursue the licensing as a standalone entity.

Alternatively, he shared that Maybank might assess the potential for securing the license with a accomplice if it is helping them to fortify their virtual banking enterprise. Extensively talking, he’s of the view that shelling out the digital banking license will likely be excellent for the trade even supposing it might probably pose a problem to the price constructions and the segments they serve.

Around the causeway, our sister website online Fintech Information Singapore additionally reported that Maybank is eyeing one of the five digital banking licenses issued by way of the Financial Authority of Singapore.

Primary Projects for 2019

Public Financial institution

CHANG-KAT-KIAM-(1)Public Financial institution’s Deputy CEO Dato’ Chang Kat Kiam expects that digitalisation would be the most sensible time table for the banking trade. He expects banks to leverage fintech to create larger cost for stakeholders.

He cautioned that because the trade strikes in opposition to riding era and innovation, it will be important to even be cognisant of the kinds of dangers that include it.

Although Public Financial institution has in large part been media-shy at the era entrance, Dato’ Chang shared that they have got been running on slightly numerous tasks in 2019.

He printed to Fintech Information Malaysia that Public Financial institution will quickly be launching their very own chatbot named Alice by way of finish of this yr, which will likely be made to be had on their web page and their newly introduced cell banking app. Dato Chang additionally that they had been experimenting with credit score reporting company CTOS check e-KYC answers.

When requested in regards to the digital banking license Dato’ Chang answered that because the financial institution waits for the true framework to pop out, they are going to proceed to observe marketplace and discover any alternatives that can lend a hand develop the financial institution’s enterprise.

He’s of the view that the digital banks will problem incumbents to an extent however the affect stays to be noticed since banks had been making an investment closely in era and this new digital financial institution can have similar laws and laws imposed on them which, he feels, will position all avid gamers at a degree enjoying box.

Primary Projects 2019


effendy shahul hamid cimbOnce we reached out to Effendy Shahul Hamid, CEO, Crew Ventures & Partnerships of CIMB crew to get feedback on fintech and virtual tasks he answered that CIMB tasks are identical to different banks.

He stated they’re proceeding to innovate from inside whilst hanging in position a couple of tasks to digitise their core banking services and products. He additional informed Fintech Information Malaysia that they have got spent a vital quantity of assets to develop their bills three way partnership between Ant Monetary and Contact n Pass Virtual.

Effendy shared that CIMB thinks the digital banking framework is attention-grabbing and its one thing that the financial institution will ponder. He feels that the creation of this framework issues towards regulatory foresight. He believes that the brand new digital banks will want to stability distribution, era capacity and chance control in order to actually prevail.

He’s additionally of the view that the ‘shared-economy’ will dictate that monetary services and products corporations will want to ‘partner-more’, particularly in phrases of get entry to to buyer swimming pools. 

Primary Projects for 2019

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